Terms and Conditions of Use and Sale
Website Terms of Use
You have accessed Oil and Grease Center (referred to as “we” in these terms of use) website.
We agree to provide you with access to and use of our website, including our online shopping platform, on the terms set out below.
You should ensure that you have read and understood these terms. If you do not agree to these terms, you should discontinue using the website. If you have any questions you may Contact Us.
You agree to be bound by these terms (including our Privacy Policy, Purchase Terms and Returns Policy) when you use our Website.
Use of site and intellectual property rights
Our website is comprised of software and contains text, images, graphics, product-related data, audio clips, video, music and other information ('Content'). The Content is subject to copyright and other intellectual property rights owned by us, or a third party which has permitted us to use the Content.
You must only use the website for lawful purposes and ensure that you do not:
carry out any activities in relation to the website which:
may cause disruption or failure of the website or any part of it, including its functionality;
may constitute infringement of our intellectual property rights;
provide false information when registering an account or changing your account information;
copy, distribute, reproduce, modify, translate, adapt, vary, reverse engineer, de-compile or disassemble any of the Content or create derivate works based on the Content;
use any spider, scraper, robot or other automated means to access the Content and the website for any purpose whatsoever or seek to bypass any measures that we may implement to restrict automated access to the Content or the website; or
use the Content or any trade marks or other marks contained on our website which are protected by law.
We reserve the right to monitor and track your login information on the website to ensure it is being used in accordance with these terms.
Cookies
A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by another website.
Our website uses cookies to track user traffic patterns and to better serve you when you revisit the website. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser.
For further information regarding our use of your personal information, you should read our Privacy Policy.
Disclaimer
The Content is provided on an “as is” basis and we do not make any warranties as to the completeness or accuracy of the Content, including whether use of the website will be uninterrupted, error free, or fit for a particular purpose.
In these terms, a reference to a “claim” means any claim, allegation, demand, suit, action or the initiation or threat of proceedings of any kind made under or in connection with these terms or its subject matter, whether arising under contract, tort (including negligence), statute or any other basis in law or in equity.
To the fullest extent permitted by law:
we exclude all representations, warranties, implied terms (including those implied by statute, custom, law or otherwise) in relation to the website or the Content, except as expressly set out in these terms; and
we are not liable to you in respect of any claim in relation to the website or the Content or these terms for any loss, damage, expense, loss of data or other incidental damages.
Links
The Website may contain links to third party sites, over which we have no control. Your access to and use of those third party sites is at your own risk and may be subject to other terms of use.
Viruses
We make every attempt to ensure that the website is free of viruses and other malicious code which may affect your computer systems. However, your access to and use of the website is at your own risk and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code
Account security
For security purposes, you must ensure that you are not asked to share your account login details.
Credit Card Information
We do not store any credit card information that you provide. Payments made via the website are securely managed by our third party payment gateway vendor in compliance with relevant standards.
Suspending or terminating site access
We may suspend or terminate your access to and use of the Website, without notice, if you are in breach of these terms. Any termination or suspension does affect any rights or remedies which we may have under these terms or otherwise at law.
Jurisdiction
These terms are governed by the laws of Victoria, Australia in connection with websites operated in Australia, and by the laws of New Zealand in connection with websites operated in New Zealand.
Changes to these terms
We may change these terms from time to time, in our sole discretion and without notice to you. By continuing to access and use the Website, you agree to be bound by the changes to these terms.
Oil and Grease Center entity operating the Website in Australia is Marvell Lubricant Pty Limited (ABN 31 657 001 888) of 3/50 Barry Street, Bayswater, Victoria, 3153, Australia.
You may contact us at the addresses listed or at Contact Us
Instructional content
We may publish content (including instructional videos) on our website that provides ‘do-it-yourself’ and other helpful information.
This instructional content is general information only. You must always consult the manufacturer’s user guides to ensure you adopt the most appropriate procedure, which may change depending on the vehicle and product being used.
Instructional content should not be used as a substitution for professional advice or be relied upon for safety purposes.
Product Data
All product data and pictures are brough from Manufacturers’ website and are updated time to time without notice. You may double check manufactures’ website for more information about products.
Products Pictures
Product pictures are updated time to time from manufacturers websites. Changes to label design and can shape may happen without notice, but the product specifications shall remain the same and match the product name.
General Sale Terms
• All our product prices are in AUD, and include GST.
• All care is taken in item listings however any misprints, omissions or mistakes might be present, and are unintentional. Though, we reserve the right to cancel any order with price errors, image errors, shipping charge error, human mistakes, design or writing errors and discrepancies.
Exchanges, Returns & Refund Policy
• If the product you receive is faulty or defective, please contact us immediately and return it to us within 14 days from the date your order was received. After we assess the item and agree that the item is faulty, you may choose to receive an exchange, credit or refund. Defective items will not be accepted back for refund or exchange after 14 days.
• Please note, refunds will not be given for incorrect sizing, incorrect ordering or change of mind. Refunds will only be issued for faulty or defective items.
• Please note that we are unable to refund or exchange products that have been used and/or display visible signs of use or have had their tags removed or closures opened. All items must be returned in their original packaging or they will not be accepted.
• Please note: We are unable to accept returns for refund or exchange on items and products that have been custom made or special ordered.
• Additionally, all shipping charges incurred to exchange, return or refund an item(s), are the customers responsibility.
• Before returning an item, please contact us by phone or email with the following details:
1. Your invoice number
2. Your name and contact information
3. The name of the item you wish to return and the reason for the return.
Our business model is based on just-in-time order and due to wide range of products we do not keep stock, but order them from trusted suppliers upon receiving an order by customers. Thus, some orders may not be fulfilled for which we will issue a refund. We usually allow 5 to 7 business days to deliver goods to metro capital cities of Australia and 2 additional days for regional territories. We do not accept order cancellation in this time frame due to sales policies of our suppliers .
We do offer free delivery on some brands and products in Metro areas of Australian capitals. Please check your shipping method at the checkout to see if your purchase is covered by our free delivery offer.