Address: 3/50 Barry Street, Bayswater, Victoria, 3153, Australia

Tel: (03) 7002 6133

Email: infooila.au

CONTACT DETAILS

Address: 3/50 Barry Street, Bayswater, Victoria, 3153, Australia

Tel: 1300 60 76 72

Email: infooila.au

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Product pictures are updated time to time from manufacturers websites. Changes to label design and can shape may happen without notice, but the product specifications shall remain the same and match the product name.

Where can I view my sales receipt?

Your invoice will be emailed to you from our ecommerce platform. Please make sure to not block or classify no-replay@oila.au as Junk. You can also find your sales receipt under My Account>>Orders.

How can I return an item?

As long as you have not opened the can’s closure or seal, you may return your product to our address indicating you order number and we will process your refund. You are asked to pay for shipping, as all items leave our warehouse after QC.

Will you restock items indicated as “out of stock?”

We usually mark unmoving products as out of stock. Should you have any special inquiries, please do not hesitate to contact us and we will try to arrange the product.

How can I ship my order?

We integrate with different Australian post services. The shipping is automated through our ecommerce platform. Should the wight of purchased good be more that 20Kg, we will arrange the shipping manually.

CONTACT US FOR ANY QUESTIONS